What an IT support plan in Orlando really covers

What a plan is for

A small office — from a few computers to about twenty — has no IT person and does not need one full time. It needs somebody to call when a laptop dies on a Monday, a new employee starts on Tuesday and the e-mail stops on Wednesday; and it needs the quiet work that prevents most of that: updates, antivirus, backups, access reviewed. A plan is the price of both, each month, written down.

What is included

Every item below is in the monthly price, for every user you pay for:

• Remote help during business hours, with the response times written in your agreement.
• Monitoring, updates and managed antivirus (EDR) on every computer.
• Your Microsoft 365 or Google Workspace accounts, e-mail and sharing.
• New employee setup and departures: accounts opened and closed, devices prepared and wiped.
• Backups checked and access reviewed.
• A named person to call, not a queue.

What is never included

These are the lines where proposals differ most, and where surprises come from. In ours they are outside the plan, by design:

• Hardware and software licences: Microsoft 365, antivirus upgrades and backup storage are billed by their providers, in your name.
• Projects: a new office, a network, a server, a migration. They are quoted on their own, with a plan written before the work; a network project starts at $149 for the assessment visit and the plan.
• On-site time beyond your plan, billed by the hour.
• Availability 24/7 or outside business hours. We do not sell it, so we do not promise it.

The price, line by line

The same figures as the estimator on the pricing page:

• Remote help desk: $207/mo for up to 3 users, then $69/mo per additional user, on a 12-month agreement with onboarding included.
• Month to month instead: the same monthly price, plus onboarding as a one-off fee from $590.
• Scheduled on-site time in Orlando and Central Florida: $199/mo, or $349/mo for more hours. Elsewhere in the United States, support is remote.
• A server or network storage: $119/mo each. Firewall and Wi-Fi monitoring: $49/mo. A quarterly IT review: $99/mo.
• Onboarding takes about 10 working days.

For comparison, in September 2026 published prices for a remote-only help desk ran from $25 to $125 per user and month, and fully managed IT with on-site time in Orlando and Central Florida from $100 to $250 per user and month, with onboarding fees of up to $250 per user.

How to read any proposal

Whatever you are offered, the same six questions tell you what you are buying:

• Is the price per user or per device, and what counts as a user? A shared front-desk computer and a part-timer are the usual grey zones.
• Are response times written, with the hours they apply to?
• Is onboarding free, and if so, for how long an agreement?
• Which licences are included, and which are billed on top?
• Is on-site time included, how much, and what does an extra hour cost?
• What is a project, and how is it quoted?

A proposal that answers all six in writing is a plan. One that does not is a rate.

What we need from you

Four things, and onboarding starts:

• The number of people who use a computer for work, and your city.
• What you run on: Microsoft 365 or Google Workspace, servers or network storage.
• Admin access to the accounts and devices we will look after.
• One contact person on your side.