Help desk

A real person on it, Monday to Friday.

When a laptop, a printer or a login stops working, you reach Cyrus or a member of the team during working hours, remote first and on site when it needs hands. Every ticket is tracked to the fix, with the response times written in your agreement.

(407) 737-9933

Who it is for

For teams that cannot wait for Monday.

An office with no IT person

From a few computers to about twenty: someone to call, and the quiet work that prevents most calls.

A team in Orlando or Central Florida

Remote help, plus scheduled on-site time when something needs hands: a printer, a switch, a new workstation.

A team elsewhere in the U.S.

Remote only: accounts, e-mail, devices and troubleshooting by remote session.

A French-speaking business owner

Your tickets handled in French or in English, by the same people.

The problem we solve

A help desk is a promise with hours on it.

What matters is not the word "support" but what is written next to it: when someone answers, how fast, from where, and what happens when the fix needs a visit.

  1. Hours: Monday to Friday, 8 am to 6 pm, Orlando time.
  2. Response times written in your agreement, not promised on a call.
  3. Remote first; on site in Orlando and Central Florida as an option.
  4. A named person who knows your setup, not a queue.

Offers and prices

The help desk is the base of IT support.

The remote help desk is $207 a month for up to 3 users, then $69/mo per extra user, on a 12-month agreement with onboarding included. Month to month, onboarding is a one-off fee from $590. Scheduled on-site time adds $199/mo, or $349/mo for more hours.

Prices in USD, before applicable taxes. A server or network storage adds $119/mo each; firewall and Wi-Fi monitoring $49/mo; a quarterly IT review $99/mo. The IT support page details every line.

Get an instant estimate from $207/mo · no sign-up IT Support

In detail

What a ticket covers, and what it does not.

Included in the price

  • A laptop, a printer or a login that stops working: diagnosed and fixed by remote session, or on site when it needs hands.
  • Microsoft 365 or Google Workspace: accounts, passwords, e-mail, sharing.
  • New employees set up and departures closed.
  • Updates, managed antivirus and backups checked, as part of the plan.
  • Advice before you buy equipment or software.

Billed separately

  • Hardware and software licences, billed by their providers in your name.
  • Projects: a new office, a network, a migration — quoted on their own.
  • On-site time beyond your plan, billed by the hour.
  • Availability 24/7 or outside business hours.

How it works

From the ticket to the fix.

  1. 01

    You tell us

    By e-mail, by phone or through the ticket portal: what stopped working, since when, for whom.

  2. 02

    We take it

    A named person picks the ticket up during working hours and tells you what happens next.

  3. 03

    Remote first

    Most fixes happen by remote session, with you watching, within the response times of your agreement.

  4. 04

    On site if needed

    When it needs hands, a visit is scheduled in Orlando and Central Florida; elsewhere, we guide you or your supplier.

Timeline

  • Onboarding takes about 10 working days: your accounts, your devices and your people documented.
  • Response times are written in your agreement and depend on how blocking the ticket is.

What we need from you

  • The number of people who use a computer for work, and your city.
  • What you run on: Microsoft 365 or Google Workspace, servers or network storage.
  • Admin access to the accounts and devices we will look after.
  • One contact person on your side.

Before you ask for a quote

Questions worth settling first

How do we reach you?

By e-mail, by phone or through the ticket portal, Monday to Friday, 8 am to 6 pm, Orlando time. Each request becomes a ticket you can follow.

How fast do you answer?

Within the response times written in your agreement, which depend on how blocking the problem is. We do not promise on a call a figure the agreement does not say.

Are you available 24/7?

No. Help is available during business hours, with the response times written in your agreement. We do not offer unlimited support or after-hours availability.

Do you come on site?

Yes, in Orlando and Central Florida, as an option: scheduled on-site time adds $199/mo. Everywhere else in the United States, support is remote.

Is the help desk sold on its own?

The help desk is the base of IT support: $207 a month for up to 3 users, with monitoring, updates and backups included. It is not sold per ticket.

Can we work in French?

Yes. Cyrus and the team work in English and in French.

Something stopped working?

Two short steps, and you receive a written quote with the price, the deliverables and the timeline.

(407) 737-9933

In English or French. With Cyrus, in Orlando.